Here's an update of my Esso experience. The person who handled my case told me that it could take ten to fifteen business days for my situation to be resolved. After ten days of waiting for a response from Esso, I called them to ask if there have been any developments. I had to leave a message for the person who handled my case. Two days later, I called back, but this time I didn't leave a message. On the 16th business day, I called and left another message for that person. Still, I got no response. So, I took the advice that my husband and some of you have given me about contacting Visa again. I explained to the Visa rep the same story, except this time I told him that I had already tried contacting Esso to no avail. He said that he will take care of the issue and almost immediately, I was credited the $40. To this day, I haven't heard anything from either the manager at the Esso station or the lady whom I dealt with originally at the Esso head office. Needless to say, I'm gassing up at Chevron from now on. Thanks for all your suggestions and offers to send hate mail to Esso.
Subscribe to:
Post Comments (Atom)
2 comments:
I only fill up at PetroCanada but I too have found the pre-pay thing a little annoying ... but only because the stations here are all full-serve, and apparently the pumps aren't smart enough to accept cards, so you have to guess at how much gas you need, then the guy charges you and gives you that amount of gas. I'm trying to avoid filling up in this city now :)
That sucks that reps or customer servicers aren't being more helpful (or helpful at all!). I advocate for the hate mail! =) *hee hee*
Post a Comment